Products
-
Fatigue Management Book
CourseLibrary for operations & HR managers. If you would like to know about Fatigue and Shift Work this book here will help you. Fatigue is very expensive, and can cause accidents and errors to occur. Therefore it is cost effective to reduce fatigue.
£10
-
Banked Hours & Flexible Working
CourseFlexible working is a great way to set up an efficient operation. Using Bank Hours is the best way to get close to 100% efficiency where you always have the right number of staff on duty. So you are not short or over staffed. Contains many examples.
£10
-
Operation Change
CourseOperation Change is to help give background information during shift discussions.
-
Calculating How Many Staff You Need
CourseUse one simple equation to calculate how many staff you need for your operation. There are many real-life examples to help get you started. We use the same equation in each of our projects whether it has 5 or 500 people working shifts.
£10
-
8 Operations Management Books in one bundle
CourseLibrary for operations & HR managers. Customers expect an immediate response and with our help you can be there for them. If you would like to know anything from designing, to managing, to implementation, you will find a book here to help you.
£50 / year
-
Call Centre Staffing Calculations Using Erlang C
CourseYou collect the data, but you then have to convert it into numbers of staff. The data shows that calls vary over the day, so how do you staff it? This video shows how to create the right shifts for your call centre.
£25